Returns & Refund Policy

BKG Performance Partners — The LAB
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At BKG Performance Partners, we are committed to delivering premium-quality products with integrity and discretion. Due to the nature of our products, we maintain the following return and refund policy:
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All Sales Final
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All products are sold as-is and are non-returnable and non-refundable once an order has been processed and shipped.
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Damaged or Incorrect Orders
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If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at:
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Sales@bkgperformance.com
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To ensure prompt resolution, include:
- Order number
- Clear photos of the product and packaging
- Brief description of the issue
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Once reviewed, we will offer a replacement or store credit at our discretion.
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Order Accuracy
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Please carefully review your order prior to checkout. We are unable to modify or cancel orders once they have been submitted.
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Shipping Issues
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We are not responsible for:
- Delays caused by carriers
- Lost or stolen packages marked as “delivered”
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If a package is lost in transit, we will assist in filing a claim with the carrier.

Product Handling
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All products must be handled and stored according to provided guidelines. We are not responsible for product degradation due to improper handling or storage after delivery.
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Policy Acceptance
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By placing an order with BKG Performance Partners, you acknowledge and agree to this Returns & Refund Policy.